Question 1

Can you personalise your item?

Accepted Answer

Yes. Most products can be personalised with names, dates or a special message on the product page. Please check all details before you place your order.

Question 2

How long does it take to make your order?

Accepted Answer

Most made-to-order items are created within 1 to 3 working days before dispatch.

Question 3

How long will delivery take?

Accepted Answer

We offer Royal Mail Tracked 48 0-2kg is £3.65 2-5kg is £7.35 Once your order is dispatched, you will receive confirmation and delivery updates.We also offer local delivery/pickup free of charge.

Question 4

Can I change or cancel my order?

Accepted Answer

If you need to make a change or cancel your order, please contact us as soon as possible.

For personalised items, changes may not be possible once production has started.

Question 5

Do you accept returns or refunds?

Accepted Answer

We accept returns on non-personalised items within 14 days of delivery.

Due to the bespoke nature of personalised items, we cannot offer refunds unless the item is faulty, damaged, or incorrect.

Question 6

What if my item arrives damaged or incorrect?

Accepted Answer

We’re very sorry if this happens. Please contact us within 48 hours of delivery with your order number and photos of the issue, and we’ll resolve it as quickly as possible.

Question 7

I made a mistake with my personalisation—what can I do?

Accepted Answer

Please contact us immediately. We’ll do our best to help, but we cannot guarantee changes once your item has entered production.

Question 8

Are your items suitable for gifting?

Accepted Answer

Some of our items may be suitable for gifting. Please check the product page or contact us for more details.

Question 9

Can you make a custom memorial piece for me?

Accepted Answer

Yes. If you have a custom idea or special request, contact us and we will see how we can help create something meaningful for you.

Question 10

How do you contact us?

Accepted Answer

You can email us at contact@dittomemorials.com. We aim to reply within 24 to 48 hours.

Question 11

Who is your order from?

Accepted Answer

You are buying from Ditto Memorials, an online memorial specialist based in Gravesend, GB. You receive personalised memorial pieces made with care.

This page is contains all the frequently asked questions ( FAQ )

Frequently asked questions