Frequently asked questions

Yes, most of our products can be personalised. You’ll be able to add names, dates, or special messages on the product page. Please double-check all details before placing your order to ensure everything is correct.

As many of our items are made to order, processing times may vary. Typically, orders are created within 1-3 working before being dispatched.

Delivery times depend on the shipping option selected at checkout. Once your order has been dispatched, you’ll receive confirmation and delivery updates.

If you need to make a change or cancel your order, please contact us as soon as possible. For personalised items, changes may not be possible once production has started.

We accept returns on non-personalised items within 14 days of delivery. Due to the bespoke nature of personalised items, we cannot offer refunds unless the item is faulty, damaged, or incorrect.

We’re very sorry if this happens. Please contact us within 48 hours of delivery with your order number and photos of the issue, and we’ll resolve it as quickly as possible.

Please contact us immediately. We’ll do our best to help, but we cannot guarantee changes once your item has entered production.

Some of our items may be suitable for gifting. Please check individual product descriptions or contact us for more information.

Absolutely. If you have a special request or idea, please get in touch—we’d love to help create something meaningful just for you.

You can reach us anytime at 📧 contact@dittomemorials.com We aim to respond within 24–48 hours.

We are a small, family-run online business in Kent, and every order means a great deal to us. We take pride in creating meaningful, personalised items with care and attention.