Returns, Refunds & Cancellation Policy

At Ditto, we aim to provide high-quality products and a smooth shopping experience. Please read our returns, refunds and cancellation policy carefully before placing your order.

Order Cancellations

Non-Personalised Items
Orders may be cancelled within 24 hours of purchase, provided they have not yet been dispatched.
If your order has already been shipped, it cannot be cancelled, but you may return it in accordance with our returns policy below.

Personalised & Custom Items
Due to the bespoke nature of personalised products, orders cannot be cancelled or changed once production has begun.
If you need to request a cancellation or make changes, please contact us within 1 hour of placing your order.

Returns & Refunds – Non-Personalised Items

You may request a return and refund within 14 days of receiving your order.

To be eligible:

Items must be unused and in original condition
Items must be returned in original packaging
Proof of purchase is required

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Personalised & Custom Items

We do not accept returns or offer refunds on personalised or custom-made items unless:

The item is faulty
The item is damaged upon arrival
The item is incorrect (does not match your order)

Please double-check all personalisation details before placing your order.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

📧 Email: contact@dittomemorials.com

Please include:

Your order number
A description of the issue
Clear photos of the item

We will offer a replacement or refund where appropriate.

Refund Process

Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 5–10 business days.

Non-Refundable Situations

We are unable to offer refunds if:

Incorrect personalisation details were provided by the customer
The item has been used or damaged after delivery
The request is made outside the stated timeframes

For any questions regarding cancellations, returns, or refunds, please email us at :

contact@dittomemorials.com 📧

This policy does not affect your statutory rights under UK consumer law.