Terms & Conditions

Welcome to Ditto Memorials. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

About Us
We are a small, family-run online business specialising in personalised and memorial keepsakes. All products are sold exclusively through our website.

Orders

When placing an order, you agree that:

All information provided is accurate and complete
Personalisation details are correct at the time of purchase

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order, and we reserve the right to cancel or refuse any order if necessary.

Personalised Items

Due to the custom nature of personalised products:

Items cannot be changed or cancelled once production has started
We are not responsible for errors provided in personalisation details

Please ensure all spelling, dates, and messages are correct before placing your order.

Pricing & Payment

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
Payment must be made in full at the time of purchase.

We use secure third-party payment providers to process transactions.

Shipping & Delivery

Processing and delivery times are outlined in our Shipping Policy.
We are not responsible for delays caused by postal services or circumstances beyond our control.

Please ensure your delivery address is correct. We are not liable for orders lost due to incorrect address details.

Returns & Refunds

Our Returns, Refunds & Cancellation Policy outlines your rights in detail.

Non-personalised items may be returned within 14 days
Personalised items are non-refundable unless faulty, damaged, or incorrect

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with supporting photos. We will resolve the issue as quickly as possible.

Intellectual Property

All content on this website, including images, designs, text, and branding, is the property of Ditto Memorial Specialists and may not be copied, reproduced, or used without permission.

Limitation of Liability

We aim to provide accurate product descriptions and high-quality items. However, we are not liable for:

Minor variations in colour or design
Delays caused by third-party services
Indirect or consequential losses

Nothing in these terms excludes your statutory rights.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on this page.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you have any questions regarding these Terms & Conditions, please contact us:

📧 dittomemorials@gmail.com

Last updated: 01/04/2026