Shipping Policy

At Ditto, each order is carefully prepared with attention and care. As many of our items are personalised, please allow time for both creation and delivery.

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Processing Times

All personalised items are made to order.
Orders are typically processed within [1–3 working days] before dispatch.

During busy periods, processing times may be slightly longer, but we will always do our best to keep you informed.

 

Delivery Information

We currently ship within the UK.

Estimated delivery times:

• Standard Delivery: [2–4 working days]

• Express Delivery (if available): [1–2 working days]

Please note that delivery times begin after your order has been dispatched, not when the order is placed.

 

Shipping Costs

Shipping costs are calculated at checkout.

 

Order Tracking

Once your order has been dispatched, you will receive a confirmation email.
If tracking is available, details will be provided so you can follow your delivery.

 

Delays

While we aim to meet all delivery timeframes, delays can occasionally occur due to postal services or busy periods.
We appreciate your patience and understanding, especially as a small family-run business.

 

Incorrect Address Information

Please ensure all delivery details are correct at checkout.
We cannot be responsible for orders delayed or lost due to incorrect address information provided by the customer.

 

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us at:

📧 dittomemorials@gmail.com

We will do our best to assist and resolve the issue as quickly as possible.

 

Thank you for supporting our small business—we truly appreciate every order 💙