Shipping Policy

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Processing Times

All personalised items are made to order.
Orders are typically processed within 1–3 working days before dispatch.

During busy periods, processing times may be slightly longer, but we will always do our best to keep you informed.

 

Delivery Information

We aim to dispatch all orders as quickly and carefully as possible. We use Royal Mail 48 when sending out your deliveries so delivery is expected within 2-3 days depending when it's shipped out.

Every item is made with care, and many of our personalised products are created to order.

 

UK Delivery and Shipping Costs

We send all orders using Royal Mail Tracked 48.

Delivery Charges:

• 0–2kg: £3.65

• 2–5kg: £7.35

Delivery costs are calculated automatically at checkout based on the weight of your order.

 

Dispatch Times

• Personalised items are usually dispatched within 1–3 working days.

• During busy periods or seasonal demand, dispatch may take slightly longer. If this happens, we'll keep you updated.

 

Delivery Times

Once your order has been dispatched, Royal Mail Tracked 48 typically delivers within 2–3 working days. Please note that delivery times are estimates and may occasionally be affected by factors outside our control.

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Tracking Your Order

You'll receive a dispatch confirmation email with your Royal Mail tracking details as soon as your order has been posted, allowing you to follow your parcel's journey.

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Lost or Delayed Deliveries

If your parcel hasn't arrived within the expected timeframe, please contact us and we'll be happy to investigate with Royal Mail and help resolve the issue as quickly as possible.

 

Incorrect Address Information

Please ensure all delivery details are correct at checkout.
We cannot be responsible for orders delayed or lost due to incorrect address information provided by the customer.

 

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us at:

📧 contact@dittomemorials.com 

We will do our best to assist and resolve the issue as quickly as possible.

 

Packaging Information

At Ditto Memorials, we understand that every order is special, which is why we take great care in packaging each item before it leaves us.

Every product is carefully inspected and securely packaged using high-quality protective materials to help ensure it arrives in perfect condition. Depending on the item ordered, we use a combination of protective wrapping, cushioning, reinforced packaging, and sturdy mailing boxes to minimise the risk of damage during transit.

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Fragile products, including our memorial keepsakes, slates, crystals, vases, and other delicate items, receive additional protection with extra padding and secure packaging to provide maximum protection throughout their journey.

Before dispatch, every parcel is checked to ensure it is safely packed and ready for delivery. We want your order to arrive exactly as intended, giving you complete peace of mind when shopping with us.

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If your parcel does arrive damaged, please contact us as soon as possible with photographs of both the packaging and the item, and we'll work with you to resolve the issue quickly.

 

Thank you for supporting our small business—we truly appreciate every order 💙

 

Last Updated :17/07/2026

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